Welcome to the Ecotec Experience.
Thank you for buying from us today. We want to offer an easy, quick buying experience. As a small, ethical business, we understand that caring for your needs first and foremost, and building essential trust between you and us is an important element of what we do. These terms and conditions are written in plain English and outline our intentions and responsibilities to you and yours to us.
Our Contract with You
When you place an order, you are offering to buy the product(s) from us and we will send you an order acknowledgement. Your order is deemed as accepted by us once we have confirmed availability of your product and only then shall a legally binding contract be formed between us. We display our availability on the website where possible. Due to the nature of the products we supply, it may be necessary to specially order your product from our suppliers once you have completed the checkout process on our website. In-stock items are normally dispatched within 24 hours of order, with delivery normally within 7 to 10 working days. Where a product requires ordering, you can expect delivery within 10 to 14 working days, unless we advise you otherwise. In any case, we will always advise you of your specific expected delivery via email once we have processed your order.
We try to specify accurate dimensions for every product listed on our website. However, please be aware that the product dimensions are subject to minor alterations in the manufacturing process. Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on the website are approximate only. Similarly, we’ve made every effort to display all product images and descriptions accurately. However, we can’t guarantee that the image displayed will accurately reflect the product delivered to you. Therefore, it should be understood and accepted that all images used within this website are for illustrative purposes only and may not always accurately reflect the product selected. Where our manufacturer has made a change to a particular product, due to continual product development through research & design, for example, specifications may change without notice. We will try our best to update associated imagery and descriptions (including the display of suggested specification) as quickly as possible.
Any customer reviews of the products we sell are the opinions of our customers and do not form part of the specification or description of the product.
All the prices we display include VAT and exclude delivery and other services such as disconnection & disposal of your old product, or connection/instalation, unless stated specifically on the website.
We want to make it as easy as possible to make your payment. Therefore, you can pay with more or less any type of credit/debit card. This includes Maestro, Delta, MasterCard, American Express or Visa card and we do all we can to ensure your details are secure. We also accept PayPal on all online orders, and this doesn’t cost you any extra. If there are any problems with receiving payment we’ll let you know.
From time to time we’ll offer discount, or promotional codes, on selected products. Discount codes are usually only available for a limited time. They’re also subject to availability and can be withdrawn at any time. Discount codes can usually not be used with other promotions. Discount codes can only be redeemed on our website and you can only use one discount code per order. If you’re returning part of an order that’s had a discount code applied, your refund will be for the full amount minus the discount applied.
Unique Discount Codes
Unique codes are a little different from our normal discount codes but everything mentioned above still applies. Your unique discount code has been generated especially for you and can only be used once. When you’re ready to redeem your offer, simply copy and paste it into the discount code box. You’ll find this on the basket page when placing your order. This code can only be redeemed online and isn’t valid for orders placed over the phone.
We offer free standard delivery to every UK postcode (excluding Scottish Highlands, Scottish Islands, Channel Islands, the Isle of Man or the Republic of Ireland). Please note that deliveries coming from different warehouses may not be delivered together.
Occasionally something will happen out of our control that closes roads, like floods snow or other adverse weather conditions or things like, sporting events which result in closed roads. In this event, we’ll block any affected dates out of the checkout delivery calendar. If you’ve already selected your delivery date and you’re affected, we’ll contact you as soon as possible to arrange alternative delivery options. We will do what we can, but can’t be held liable if we cannot fulfil delivery due to reasons beyond our control. Unfortunately, on the rare occasions where a delivery is unsuccessful, we’re not liable for costs incurred.
Privacy – You and Us
Everyone is worried about privacy these days and with good reason. We understand that in order to run a successful business and gain your trust, we must do all we can to protect the information you supply to us.
We will use the personal information you provide to us to:
Supply and deliver the products. Process your payment for such products. Inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.
You agree that we may pass your personal information to our delivery agents or credit reference/fraud prevention agencies and that they may keep a record of any search that they do. We assure you we will not give your personal data to any other third party without your consent.
Prices and payments
All of our prices are displayed in UK Pounds. The total cost of your order will be the price of the products you order, the delivery charge (if any), plus any additional services you choose. You’ll see all these in your Shopping Basket before you submit an order. Payment is deducted once an order is submitted.
When deciding whether to accept your order we may use certain information about you, including any received from our accredited identity verification partner. For example, we may pass on your details for them to check against certain public and private databases. This will help to protect you and us from fraudulent activities.
If we identify a transaction as being potentially fraudulent we may ask our courier to return the goods to our warehouse, we may cancel your order even though you will have received the Order Confirmation email.
Returns/cancellations and after sales policy
If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 14 days after delivery.
You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods. You can examine the goods, but to obtain a full refund you must not start using them or install them. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories that accompanied them.
There are two ways to refund/cancel your purchase:
- You can cancel your order via the Product Return facility on the Customer Services page
- By phoning us on 0844 000 000 with your order reference number and delivery details to hand
Once we have received the goods back from you, we will give you a refund for the cost of the product plus the delivery charge paid. We reserve the right to make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.
We will offer either a repair, exchange or refund if the fault occurs within 30 days of purchase (or delivery or installation). If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service*. In all cases, we reserve the right to inspect the product and verify the fault.
Regrettably, there are certain products that we cannot accept for return. We will advise you of this before we dispatch your order. These goods are generally special order/manufacture and are normally dispatched directly to your site or premises on a longer delivery time. Please don’t hesitate to contact us if you have concerns about this element of our service. We will be happy to help.
These terms and conditions and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
We want to assist you at every stage of your order process. If we can help you, we will. The best way forward is to simply give us a call. You can telephone us on 0844 884 9099. Or use the Contact Form on our website.